Returns & Exchanges

At Paly Hollywood, we want you to be completely satisfied with your purchase. If your new fashion piece isn't the perfect fit, you can return or exchange eligible items within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return.

2

Prepare the Package

Place the unworn items with original tags attached into the original packaging or a secure mailing box.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and affix it securely to the outside of your return package.

4

Receive Your Refund

Once our team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing